1. Credits are virtual goods and online commodities provided by X-Design, which can be used for accessing partial equity functions and services on the X-Design platform.
2. Credits are used to continue accessing AI tools once your membership usage limits have been reached. They must be purchased separately and are valid for two years. The number of credits required may vary depending on the specific tool.

1. Tools such as AI Background Generator, AI Logo, Image Recolor, and AI Image Extender consume 1 credit per image.
2. Tools such as AI Model, Footwear Model, and AI Video Tools consume 2 credits per image or video.
3. The number of images or videos generated per use may vary by tool.
4. For more information, please refer to the specific tool’s page or contact our customer service team.

You can obtain credits by purchasing a credit package, which gives you a set amount of credits to use across features.

1. Credits purchased separately are valid for 2 years from the date of purchase.
2. Credits granted through membership activation or renewal are valid during the membership period.
3. Free promotional credits are valid permanently unless otherwise specified.

Credits are virtual goods and online commodities, utilizing a pre-recharge and then exchange service model. Therefore, please understand and agree that once the credit recharge is successful, it is deemed that you accept the product. Even if you do not exchange or use the related rights, under normal circumstances, credits will not be refunded or exchanged.

1. Network delay: Please wait a moment, and you should see your credits balance and be able to use the related functions.
2. Try refreshing the page to check if the credits balance has been credited.
3. Log out of your account and then log back in to see if the credits are available for use.

If the issue persists, please contact us. Once we confirm the problem, we will reissue the corresponding amount of credits in the system for you.

We apologize, but once the results are generated, credits cannot be refunded. For further assistance, please contact our support team.

If there are issues during the process of generating images after a successful exchange/payment, we will automatically refund the benefits to your account. You can then choose to regenerate the image effects.

Credits are consumed based on their expiration date, with those about to expire being consumed first.