X-Design Credit FAQ
1.What are Credits and Agent Credits?
1. Credits:
Can be used to access all member-only features including AI Agent, AI Background Generator, AI Model Generator, and more.
2. Agent Credits:
Can be used to access AI Agent for all users.3. What are the differences between them?
a. Credits: Earned through subscriptions and top-ups. Can be used to access all premium features and have a longer validity period.
b. Agent Credits: Earned through daily logins, activities and subscriptions. Can only be used to access AI Agent features and have a shorter validity period.
2. Types, acquisition, and validity period
| Types | Acquisition/Consumption | Validity Period |
|---|
| Agent-Credit | Daily logins | Valid till the end of the day |
| Membership Benefits：Distributed every month during the active membership period | 1 month. The balance cannot be carried over |
| Promotion activities | According to explanation or promotion activity rules |
| Subscription Credits | Merbership Benefits Credit：Distributed every month during the active membership period | 1. Unused credits will carry over during active membership period.
2. If your membership expires, your credits will be frozen and will resume once your membership is reactivated. |
| Trial Membership Credit：Distributed immediately upon activation of the trial membership. | Effective during trial period |
| Purchased Credits | Available for members only | 1. Valid for 2 years from the date of purchase.
2. If your membership expires, your credits will be frozen and will resume once your membership is reactivated. The validity period of the credit cannot be extended. |
3. Credit Usage
3.1 The number of credits consumed is fixed for AI features
| Feature | Output size | Consumption |
|---|
| AI Background | 2 Images | 2 credits/image. 4 credits in total |
| AI Model | 2 Images | 2 credits/image. 4 credits in total |
| Footwear Model | 2 Images | 2 credits/image. 4 credits in total |
| Private Models | 1 Model | 20 credits |
| Image Color Change | 1 Image | 1 credit |
| AI Extender | 1 Image | 1 credit |
3.2 The number of credits consumed for AI Agent varies:
a. Depends on usage.
b. 1 Agent Credit = 1 regular Credit.
| Type | Task | General models | Premium model (Midjourney) | Examples |
|---|
| Basic features | Image Editing | 1 credit/image | - | Cutout, photo editing, image quality restoration, and portrait processing |
| Image Generation | 2 credits/image | 3 credits/image | Text-to-image and image-to-image |
| Video Editing | 4 credits/item | - | Video quality restoration and video editing |
| Video Generation | 20 credits/5 seconds | 20 credits/5 seconds | Convert pictures into videos, text into videos, etc. |
| Advanced solutions | Brand Creation | 10 credits/item | 15 credits/item | Logo design, brand extension, and brand key art |
| Poster Generation | 10 credits/item | 15 credits/item | Promotional posters, publicity posters, etc. |
| Web Page Creation | 10 credits/item | 15 credits/item | Web page and e-commerce landing page generation |
| PPT | 10 credits/item | 15 credits/item | Build your presentation outline and slides |
4. What is the order of credits being consumed?
1. When AI Agent is used, Agent Credits will be deducted first, followed by other credits.
2. Credits are consumed based on their expiration date, with those closest to expire being consumed first.
5. How do I monitor my remaining credits?
1. If you have remaining credits or an active membership, your credits will be displayed next to your profile picture.
2. To view the full usage details, go to “Profile picture” - “Credit” or“Credit” - “Usage Details” at the top of the homepage.
6. Is there support for refunds after recharging credits?
Credits are virtual products that are purchased in advance to exchange for services later. Once the credit recharge is successful, it is considered that you have accepted the product. Therefore, credits cannot be refunded or exchanged under normal circumstances, even if they are unused.
7. What if credits are not credited after recharging? There could be several reasons if credits are not credited after purchase:
1. If it’s network delay, please wait a moment, and your credits should appear and be ready to use.
2. Try refreshing the page to check if your credit balance will be updated.
3. Log out of your account and then log back in to see if the credits are available.
If the issue persists, please contact us. Once the problem is confirmed, we will reissue the corresponding amount of credits to your account.
8. Can credits be refunded after successfully exchanging for benefits if the generated results are unsatisfactory?
We apologize, but once the results are generated, credits cannot be refunded. For further assistance, please contact our support team.
9. What should I do if the images are not fully generated after a successful exchange?
If there are issues during the generation of images after a successful exchange or payment, the credits will be automatically refunded to your account. You can then attempt to regenerate the image effects