Choose the Right Plan for You

1. Credits: Can be used to access all member-only features including AI Agent, AI Background Generator, AI Model Generator, and more.

2. Agent Credits: Can be used to access AI Agent for all users.

3. What are the differences between them?

1. a. Credits: Earned through subscriptions and top-ups. Can be used to access all premium features and have a longer validity period.
2. b. Agent Credits: Earned through daily logins, activities and subscriptions. Can only be used to access AI Agent features and have a shorter validity period.

If you cancel your subscription:

• Credits included with your Plus and Pro plan will be frozen until you resubscribe.

To cancel your subscription, follow these steps at least 24 hours before the next billing cycle:

• Open X-Design and log in.
• Click your account icon in the upper right corner.
• Select [Manage Subscriptions].
• Choose your subscription and click [Unsubscribe].

Your subscription will remain active until the end of the current billing cycle. If you are unable to cancel, please take a screenshot and contact our online support as soon as possible.

Free plan:

• Limited access to features, with varying limits for each tool.
• Upgrade to a Pro plan for higher limits.

Plus plan & Pro plan:

Basic AI tools (Practically unlimited):

These tools are optimized for frequent use and come with high usage limits.
Includes: Background Remover, Image Enhancer, Object Remover, Image Upscaler, Image Translator, Batch Image Tools.

Generative AI tools (Monthly soft limits):.

These powerful tools consume more compute resources and have a monthly usage quota. Once the quota is reached, you can continue using them with credits.

Includes: AI Background Generator, AI Logo, Image Recolor, AI Image Extender, AI Model, AI Video Tools.

The Pro plan offers additional benefits compared with the Plus plan, including more credits, higher daily usage limits for video tools, and unlimited access to Nano Banana Pro.

Reset rule:

Plus & Pro usage limits reset at the beginning of each calendar month.

1. 7-Day Money-Back Guarantee:

• If you purchased the Pro Plan and have not used it within 7 days, you may be eligible for a full refund.
• If you purchased credits, you may be eligible for a refund for any unused credits within 7 days.

2. Dissatisfaction with Service:

If you're unsatisfied with the results, please contact our online support team. We may provide compensation or a refund depending on the circumstances.

3. Purchased via Google Play or App Store:

If you subscribed through Google Play Store or the App Store, you need to request a refund directly from Google or Apple.

Important Notes:

• This refund policy does not apply to API users. If you use our API, please contact us for refund eligibility.
• We reserve the right to deny refunds in cases of misuse, abuse, or violations of our terms.
• Refunds may take several business days to process, depending on your payment method.
• We may update this refund policy from time to time. Please check it periodically for any changes.

For further assistance, please contact our support team.

You can simply purchase the new plan. If it’s an upgrade, the remaining balance of your current plan will be refunded to your account. If you’re switching to a lower-tier plan, please contact our customer support to request a refund for the remaining balance. Both upgrades and downgrades take effect immediately.

Yes! You can use your X-Design subscription and credits across our online tools, iOS, and Android apps.

📌 Note: Free and paid features may vary by platform. Credits purchased for API use are separate and can only be used for API access.

Your Pro credits will be used first during your subscription period. Once they are exhausted, your Flexible credits will be used.

Yes! After a successful payment, you will receive an email from the payment provider containing an electronic invoice. If you do not receive an invoice, please contact our support team.

We use Stripe to manage payments and subscriptions. We accept all major credit cards, PayPal, and Google Pay.

Yes! Nonprofit organizations are eligible for special discounts on our subscription plans.

To apply, please contact us at [email protected] using your official nonprofit email.

• 💬 Live Chat: Available on the bottom-right corner of the X-Design workspace homepage.
• 📧 Email: [email protected], Response time: 3-10 business days